WAC 392-172A-05025–05045

As the notice states it

Heading, as printed: "Community Complaint Procedures"

Citation line, as printed: "34 CFR §§300.151–300.153; WAC 392-172A-05025– 05045"

"OSPI has procedures for resolving state complaints. The procedures are contained in the state regulations and information regarding state complaints is maintained on the website. If you, any individual, or organization believes a district, OSPI, or any other educational entity governed by IDEA has violated Part B of IDEA, the regulations implementing Part B, or corresponding state regulations, you may file a written complaint with the Office of Superintendent of Public Instruction (OSPI), Special Education, PO Box 47200, Olympia, WA 98504-7200. You must provide a copy of the complaint to the district or other agency against whom you are complaining."

Filing a Complaint

"The written complaint must be signed by you, or the person or organization filing the complaint and must include the following information: • A statement that a district or other agency has violated a requirement of Part B of IDEA, the regulations implementing Part B, corresponding state law or regulations, or a statement that the district or other agency is not implementing a mediation or resolution agreement; • The name and address of the district or other agency; • The name of the student, if the complaint is specific to a student, and contact information if the student is homeless; • The name of the school the student attends; • A description of the problem with specific facts; • A proposed resolution of the problem to the extent this information is known and available to you at the time you file the complaint; and • Your name, address, and telephone number. The violation must not have occurred more than one year prior to the date that a complaint, meeting the above requirements, is received by OSPI. OSPI has developed a model form that you may use to file a complaint. This form is available on the OSPI – Special Education – File a Community Complaint – Frequently asked questions and request forms web page. You are not required to use this form."

Complaint Investigations

"OSPI must investigate and issue a written decision 60 calendar days after it receives a complaint unless an extension of time is warranted. During the 60 days, OSPI (1) requires the district to provide a response to the complaint; (2) gives you or the complainant the opportunity to submit additional information about the allegations in the complaint; (3) may carry out an independent on-site investigation, if OSPI determines it is necessary; and, (4) reviews all relevant information and makes an independent determination as to whether the district or other agency is violating a requirement related to Part B of IDEA."

Investigation, Extension, Written Decision

"The 60 calendar-day time limit may be extended only if: (1) exceptional circumstances exist with respect to a particular complaint; or (2) you and the school district voluntarily agree in writing to extend the time to resolve the complaint through mediation or an alternative dispute resolution method to resolve the dispute. A written decision is sent to you or the person filing the complaint and to the school district. The written decision will address each allegation. For each allegation, the written decision will state findings of fact, conclusions, the reasons for the decision, and any reasonable corrective measures deemed necessary to resolve the complaint if a violation has occurred."

Complaint Remedies

"When OSPI finds a violation or a failure to provide appropriate services through its complaint process, the decision addresses:"

"1. How to remediate the denial of those services, including as appropriate, the awarding of monetary reimbursement or other corrective action appropriate to the needs of the student(s); and"

"2. Appropriate future provision of special education services for all students."

Special Education Community Complaints and Due Process Hearings

"If a community complaint is received that is also the subject of a due process hearing or the complaint contains multiple issues, and one or more of those issues are part of a due process hearing, OSPI must set aside (not investigate) any part of the complaint that is being addressed in the due process hearing until the hearing is over. Any issue in the complaint that is not a part of the due process hearing must be resolved within the complaint timelines. If an issue raised in a complaint has been previously decided in a due process hearing involving the same parties, the hearing decision is binding and OSPI must inform the complainant that it may not investigate that issue. OSPI must resolve a complaint alleging that a district has failed to implement a due process decision."

On this site

This record is one of 33 built from the sections Washington's notice cites by number. Washington's page assembles the routes, offices, parent centers, and stated timelines from the same notice, and lists every record under its source map.

Previous: WAC 392-172A-05020 · Next: WAC 392-172A-05060–05075

Source

Notice of Special Education Procedural Safeguards for Students and Their Families (PDF), ospi.k12.wa.us; October 2023; retrieved Sep 13, 2026.

Change log

Sep 29, 2026 · Record created. Built by tools/render-citations.py from tools/packets/washington-packet.txt (capture of Sep 13, 2026): one record per section number the notice prints in full as WAC 392-172A-nnnnn; a citation printed as a range makes one record keyed on its first number, titled with the range as printed; a section cited under two headings carries both. Text is quoted, not summarized. Reviewer: Carrie Schluter, reviewed 2026-09-29. Corrections on the record in this log: hello@fieldassembly.net.